Return & Exchange Policy
I hope that you will love your jewelry purchase, however if for any reason you have a change of heart, you may return the product (except for earrings*) to me for an exchange or merchandise credit only within 4 weeks of the date that you ordered the product. All items must be returned in the original packaging, in new condition.
While I do not offer refunds, it’s easy and simple to get an exchange and credit for Abby Joy Jewelry.
* For the well-being of my customers, we do not offer exchanges or credits on earrings. Earrings are considered final sale.
How do Exchanges and Credits Work?
Within 4 weeks of the date of shipping, send me a brief e-mail at firstname.lastname@example.org with your name, your order number, the product you wish to return, and the reason for the return. I will then provide you with further instructions.
You will be responsible for the cost of shipping the item back to me. When I receive an item for exchange, I verify that the product is in its original condition. Once satisfied with the condition, I will provide you with a credit for the value of your product less your original shipping fee.*
* YOU ARE RESPONSIBLE FOR THE ORIGINAL SHIPPING COST AND THE RETURN SHIPPING COST